Be Nice (Even if you’re having a sh*t day)

I’ve learned a lot about customer service in the past few months, and even more about myself I guess. I do not have a tough skin, only a few of my coworkers do in fact. Customer service in a fast-paced environment sucks because sometimes you have to be gentle and sympathetic, sometimes you have to be more business only, and sometimes you need to turn off all emotions and hope this one customers words won’t leave a lasting impression under your skin.

Customer service is very much an ebb and flow game, where you’re swamped one second and free the next. One second you could have  a genuine smile on your face and the next you’re wondering if your eyebrow twitch is noticeable to customers.

Also to anyone who is cruel or difficult purposefully to customer services; you are the people we talk about on break and yes we giggle about it to make ourselves feel just a bit more united against a common foe.

Now that I’ve said that. I have to admit I’ve had a lot of pleasant experiences as well. I have my favorite regulars even who brighten my day no matter what kind of day I’m having.There are also the ones with some quirks who you just kind of nod your head at and wonder how they think. I typically like the people I encounter and only a few times have I ever met someone with a real hatred toward the world.

I’ve learned a lot from them. Both sides. I’ve learnt that the world isn’t super nice, but it’s also not a living hell like some make it out to be. I’ve learnt that different people treat cashiers with care or like we’re robots. One thing I’ve definitely learned is that I, personally, am not cut out for being a cashier. I’m a very laid back and introverted person by nature and the fast-paced, constant communication is a bit draining. I’m not about to abandon my coworkers with the Christmas rush coming, but I will be leaving this side of things to pursue other interests.

This has been an incredibly eye opening experience and I wish that everyone really did have to do a mandatory three months at this job. It may make people a little more sympathetic to the people behind the machines when things are moving a bit to slowly for the likes of some.



Author: Evanne

Amateur novelist with 3 cats, and no life. Currently dabbling outside my genre with a novel idea I'm fond of.

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